From ISA to Director of Opportunities with Lisa Ryan

Show Notes

Lisa Ryan

An incredibly valuable part of your team operating system: the ISA function, your ISA team, and your Inside Sales Manager.

Here in Episode 38, Lisa Ryan, Director of Opportunities at Exquisite Properties LLC, an independent teamerage in San Antonio, Texas, shares her path from ISA and Inside Sales Manager into her current role.

You’ll learn how they build trusting partnerships with agents, how they compensate ISAs, which daily activities are expected, what metrics they track, how they manage handoffs to agents, when ISAs take opportunities back from agents, the role of AI in opportunity development, their training cadence for agents and ISAs, and much more!

Watch or listen to Episode 038 with Lisa Ryan to learn:

The benefits of modeling behavior in-office and in-person
The path in and out of ISA and Showing Assistant positions and why the ISA position isn’t “entry level”
The language and mindset of opportunity
Keys to a healthy agent-ISA relationship
How they compensate ISAs on buyer and seller transactions and with bonuses and incentives
Core activities in the role, including 1,000 calls per week
How they manage handoffs from ISA to agent (and exactly when and why ISAs are empowered to take those opportunities back)
Key metrics they pay attention to besides calls and appointments
What their training schedule looks like
The pros and cons of AI in lead engagement

At the end, you’ll hear about fantasy football, ramen noodles, family walks, and “adult cartoons.”