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Show Notes
Lauren Bowen
Episode 011 of Real Estate Team OS features Lauren Bowen, Chief Operating Officer at Robert Slack, the fourth-ranked mega team in America and top-ranked in Florida.
Her roles with the company as it’s grown from 4 to 800 agents over the past 9 years: Realtor, Team Leader, Senior Team Leader Director, and now COO.
Learn about her career journey, her new responsibilities, and the company's market expansion into 5 states in a challenging, uncertain market.
Watch or listen for Lauren’s insights into:
- Consistency not just in processes, but also in rollouts and in team leaders
- A snapshot of the 16 lead sources their lead-provided brokerage runs on (including Realtor.com, Zillow Flex, and Connect by Zillow Group)
- The leeway team leaders in different markets need to support their agents and the company
- How Slack Academy helps new agents and how they graduate into lead sources
- A vigilant approach to a family culture, culture as their fundamental differentiator, and the benefits to solo agents joining their team
- The 3am email that shifted her to COO and a drastic change she needed to make once in the role
- How “Making agent’s lives easier” as a decision-making filter led to a new application of VA and ISA talents
- The love of spreadsheets and the need to live in them, not just review them
- The biggest jump in her career - Realtor to Team Leader
- Why she left sales production and how she stays in touch
- The flexibility and bending required to shift from Team Leader to leader of Team Leaders
- Four characteristics that make a good team leader and the difference between a good agent and a good team leader
- The necessary foundation to invest and grow in a challenging and uncertain market
- Why there are NO “bad leads”
At the end, hear about shoes that aren’t lonely, how to learn something “from anywhere and anyone”, and the Phantoms of the Operating Room.
