Operations Experiments and Investments with Billy Hobbs

Show Notes

Billy Hobbs

Go inside a top-ten team in the nation ($1B in sales volume and nearly 2,500 transaction sides in 2023) in this Inside The Team episode with Billy Hobbs, Chief Operating Officer for The Laughton Team in Phoenix, Arizona.

In this conversation, Billy shares his path to the COO role (which includes experience as an agent, broker, and team leader), the nuanced and mutually beneficial system of splits and services they’ve designed to engage and retain agents, and tips for connecting and communicating with hundreds of team members across regional offices, teams within the team, and subcultures.

Watch or listen in particular for the critical role that pilot programs, experiments, and iterations have made in operational efficiency and ROI throughout their team journey.

Watch or listen for insights into:

Hiring for and celebrating the pursuit of excellence
His path from agent to broker to team leader to ops leader - including an indicator of who’s a good fit for a COO role
Team growth from 30 agents, 3 staff, and 1 office to 200 agents, 75 staff, and 6 office to 235 agents, 27 staff, and 5 offices
The critical role of pilots and experiments and the two filters to define success
The four levels of splits and services within the team (and how it’s changed from the first iteration to the third)
Tips for supporting teams within the team (and the value of subcultures within the team)
The importance of building with humans then driving efficiency with systems and of being willing to lead with ops investments, not just to lead with revenue
Why the team model is so relevant in today’s market and why they operate according to that business model
What’s ahead in this Inside The Team series with The Laughton Team

At the end, learn about a team that found success even though they weren’t the most talented team.